A concise overview of the services that MICRA provides:
Kinds of survey
External customer satisfaction survey
Internal customer satisfaction survey
Employee satisfaction survey
Survey of TQM performance among stakeholders
Communication survey
Image survey
The surveys conducted by MICRA are often related to quality improvement programmes within companies or non-profit organisations and are usually repeated periodically in order to establish the effect of improvement measures adopted earlier. The survey is eminently suited for establishing and testing quantitative targets.
Methods
In-house:
Single interviews
Postal surveys
On-line survey via internet (with MICRA's unique integrated survey and real-time reporting system)
By means of specialised facilitating agencies:
Group discussions
Telephonic survey
Face-to-face survey
Customers
As a small agency we offer our customers the advantage of one point of contact. We do whatever we can to meet our appointments and like to do something extra to surpass the expectations of our customers. We regard this as an investment in a pleasant and enduring relationship. Click here for an overview of our customers.
External customer satisfaction survey