Regularly conducting an employee survey is an important condition for improvement, because it helps you acquire an insight into the bottlenecks within your organisation. However, making such a diagnosis is only part of the story.
MICRA distinguishes 5 factors that contribute to actual improvement. The 5 C's that are essential for a positive outcome.
Continuity:
constant attention to the improvement process
Communication:
consultation between management and employees about the consequences of the policy for the work performance and informing employees about the progress of the improvement process
Consensus:
agreement between management and staff about the implications of the policy
Commitment:
engagement of management and employees in the improvement process
Central direction, decentralised execution, translate corporate policy into targets at team level.
MICRA developed a management tool that combines all these factors: the Team Monitor.
